Moen wanted to bring voice interaction into their U by Moen shower. They wanted the ability to use that interaction on any voice device, but not build the voice interaction into the shower itself.
To understand what interactions needed to be the focus of this product, I determined what users might want to say to a voice-controlled shower. I accomplished this through brainstorming the common activities they might want to try.
Once I had a sense of what people might attempt to do, I mapped out different possible high level interactions.
Once the high level flows were then confirmed with the client, I focused on capturing the exact type of interactions we would want to capture in a prototype to be used for research sessions.
I then took the suggested Alexa interactions and captured what exactly the shower display would do. This would be used in the implementation of the prototype for the research sessions.
To truly capture how people would use this product, I needed to observe their process. But it would be very awkward to ask to observe people in the shower. So I created a setup that would mirror a shower with the U by Moen installed. I did this by:
I then asked participants that were recruited based on the likelihood of having such a product to walk me through a shower experience that they might have using an Echo with a U by Moen.
The research revealed two things:
This helped me capture what the true terms for people would want to use for interacting with the device. In addition, it provided feedback for the client as to what people wanted to say in order to activate the Alexa Skill.
I took all of this feedback and created final diagrams for how a skill could be built for any voice-activated AI interfacing with the U by Moen. These became essential for building out the final prototype. I took these diagrams and worked closely with a developer to finalize an Alexa Skill prototype that we handed off to the client.
We know that this project was a success because Moen: